If you’ve never used it, we wanted to draw your attention to the Freshmethod Customer Portal.

What is it?

The Customer Portal is a web interface that enables you to have more visibility into the status of your service requests.

When you log into the Portal, you can:

Create new tickets: When you have an issue or require support, you can very simply submit a request via the Portal.  You can select the service you need help with, create a summary and describe the problem.  You can even attach a document, such as a screen shot of the error message.

View and update your open and closed tickets: See the ticket number, status, priority, summary as well as any updates to the ticket that have been made by a service technician.  You can also update the ticket yourself, if the situation has changed at your end and you need to let us know what’s happened.

View account info: For those staff members who need to be able to view and print invoices from Freshmethod, we can set that up on their Portal access.

The Freshmethod Customer Portal is a fast and effective way to communicate with our team on service requests.  Existing customers can request their username and password details, just give us a call on 1300 766 554 to discuss further.