Case Study

National Audits Group

"Our IT is working better than ever, and it doesn’t hurt to save over $25,000
in hard costs every year!"

National Audits Group is a 2 partner, 18 person firm with specialised expertise in audits with offices in Wagga Wagga and Sydney.

As the firm was expanding, they were looking for assurance that their IT setup was optimal in terms of functionality and cost.

The owners had invested heavily in IT, but were experiencing some concerns that they wanted to benchmark and compare with other solutions.

When we met Steven Watson at Xerocon in 2019 his firm were still in an expensive legacy terminal server environment. After we scoped their setup we identified that we could move Steven and his team to a simpler, cheaper MORE POWERFUL cloud solution.

"We ran into Freshmethod at a conference and engaged them to take a look at our situation. What they were able to propose was simpler and far cheaper than what we had in place. In fact, it was so much cheaper that we had to really quiz them about what they were leaving out. We couldn’t believe the price difference.

Eventually, we understood that what they were proposing was a lot simpler than what we had in place, but it would also do the job better.

During the onboarding process, their technicians attended our two offices and set everything up. For hardware, they shortlisted some options and made a recommendation but then allowed us to choose. We liked the transparency of this approach. After setup, they provided us with a detailed specification of our system so it’s no longer sitting in one person’s head.

Overall, the experience has been extremely positive. Our IT is working better than ever, and it doesn’t hurt to save over $25,000 in hard costs every year that can be put back into other things, including profit!”

If you want to know how Freshmethod can help you reduce your IT costs and optimise your technology, click the button below to book a call with one of our consultants.

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Answers to some frequently asked questions.

Simply put, we manage IT for accounting firms. This includes a broad range of services from internet connection, email communication, VOIP, document management, cloud migration, accounting application integration, antivirus, cyber security and more. We provide and execute an IT strategy so our clients are benefiting from new industry technology efficiencies and ensure everything works together so you can get on with what you do best.

We’re different in a few ways.

Faster Response Times – We have the numbers to prove it. All our customer interactions are measured and tracked to improve our service to you.

Cloud Focused – While we do support hybrid and server based firms, we are a cloud native firm and we fully embrace technology change that improves productivity and efficiency.

Accounting Industry Experts – Our focus is 100% on accountants which means we understand your unique problems and the solutions that work for you. We are experts at managing and integrating accounting applications and we understand your workflow.

Our understanding of the Accounting Industry and the value each app provides means we are best positioned to provide an IT strategy that fits your firm. We work closely with app vendors to recommend which path to take at a pace that suits you. Our expert team can address specific cloud security concerns and make sure your IT is unified with the various systems talking harmoniously.

If you want to learn more about how we can help, it’s best to talk to one of our IT specialists.

Working with over 652 accounting firms and serving approx. 9000 accounting professionals across Australia and overseas - our service desk is scaled, meaning we have greater availability and resources on hand to answer your calls and emails.

Our service desk is open 12 hours a day, from 7am – 7pm, 5 days a week.

Our team is measured on a ‘fixed on first call’ percentage, which is currently sitting at 38%. Customer satisfaction has a net promoter score of 93. If you can’t measure it, you can’t improve it!

Our average call answer is 3 mins. For business critical issues, we promise to respond within 30 minutes and resolve your issue within the hour. Some incidents may require testing, research, problem solving or third party support before a solution can be found. We aim to keep our clients updated on the resolution plan progress in these circumstances and where possible, facilitate temporary workarounds to reduce the impact on your productivity.

Service requests are prioritised immediately as:

Priority 1 (Critical) – Major emergency – “Show Stopper”: e.g. loss of essential server/s or services affecting all users.

Priority 2 (High Impact) – A single or group of users are unable to perform time critical or important tasks, no reasonable workaround is achievable and this is affecting the Company’s ability to service its clients.

Priority 3 (Medium Impact)- A single user or a group of users have an issue with a program or service that is restricting their ability to work but it isn’t time critical or there is a reasonable workaround.

Priority 4 (Low Impact) – Any request that is not affecting productivity. This includes new user requests, or any issue that isn’t impacting on business continuity.

Priority 5 (Planned) – Scheduled, no SLA Any request that involves change of environment, advice or queries that fall outside of service, or needs to be planned and falls outside of the SLA.