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Melbourne IT Support

Freshmethod provides accounting IT support in Melbourne. Using IT and cloud-based strategies, we can provide your business with a comprehensive long-term plan to manage all your IT requirements. 


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net promoter
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score
Supporting
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+ accountants
% Fix
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on first call
Working with
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+ accounting firms

Specialised Melbourne IT support

No matter how well-managed your existing IT infrastructure is, things will inevitably break down or change. This can result in periods of downtime leading to profit loss and disruptions to the productivity of your business. Because of the sensitive nature of online accounting, you also need a superior security system in place to safeguard your sensitive data. An IT support group like Freshmethod is experienced in implementing highly-effective Cloud accounting advice and procedures to utilise online accounting and business operations in a safe, efficient way.

With accounting IT support from Freshmethod, you will receive guidance from our team of technicians who have years of accounting IT-industry experience. We have worked with over 900 Australian accounting firms and have more insight than any other accounting IT company. We drive efficiency and have the fastest response rate in the industry, with 38% of our tickets fixed on the first call. At Freshmethod, we only work with accountants. This means we know your workflow and processes and can give you an IT support strategy that will garner success. 

Customised IT accounting

We are set up to provide the best user experience when it comes to addressing your immediate and future IT goals. At Freshmethod, we will customise your account IT support package and access to the best industry technology ideas to make sure your firm or business is at the front of the curve. Upon partnering with Freshmethod Melbourne IT Support, you will be assigned an Account Manager who manages your entire IT infrastructure and provides you with ongoing assistance. We know your relationship with your clients is everything, so we will work closely with you to ensure you’re getting a bulletproof IT and security strategy that keeps your mind at ease and reputation intact. 
We provide superior IT services for accountants in Melbourne. Book a Call today and let us help you reach your productivity potential.

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Why Does Your Firm Need A

specialist accounting IT company?

Fastest Response Times

We have the fastest response rate in the industry with 38% of our tickets fixed on the first call.

We Only Work With Accountants

We know the seasons, the deadlines. We know your workflow and processes. This is how we know exactly how to play our part so that you can play yours for your client.

Strategy and Support

We assign an Account Manager who manages your IT, addressing your needs today as well as future long term goals.

Accounting IT Efficiency

Working with 705+ Australian accounting firms, we have more insight than any other IT company into how accounting firms can drive efficiency.

We Measure Ourselves

If you can’t measure it, you can’t improve it. We track customer satisfaction through a net promoter score of 93.

Bulletproof Security

We know your relationship with your clients is everything. We help you maintain control over your data for due diligence and most importantly, your reputation.

Expertise with 100+ accounting apps

Expertise with 100+ accounting apps!

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How To Explore Further

Get in touch with any queries, or click the button to book a call to review of your firm's IT and Technology strategy.

Book a Call

Our performance

The numbers that prove why so many accountants have chosen us to serve them.

Fix On First Call

38% of issues are resolved on the first call.

Scaled Team For High Availability

43+ of our team dedicated to Australian accountants.

Time To Resolution

When system down issues happen, past performance shows we provide a resolution in 1.32 hours (on average).

Customer Feedback

We have an Net Promoter Score of 93 – which means out of every 10 accountants that review us, 9.3 say they would recommend us.

Team Members We Serve

11,841+ accounting team members supported.

Here is The Proof

The numbers that prove why so many accountants have chosen us to serve them.

Customer Feedback

We have an Net Promoter Score of 93 – out of every 10 accountants that review us, 9.3 say they would recommend us.

Time To Resolution

When systems down issues happen, we provide a resolution in 1.32 hours (on average).

Scaled Team For High Availability

40+ of our team working for Australian accountants

Fix On First Call

38% of our issues are resolved on the first call.

Team Members We Serve

9031+ accounting team members supported

What Other Accounting Leaders Are Saying

Great service every time I've spoken to you guys.
Levi Morris, Odyssey Tax Advisors

Subiaco WA
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The response was very fast, everything was completed in 30 mins and the follow up service was great.

Amanda Blinco, Catalyst Accounting

Indooroopilly, QLD
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They certainly went above and beyond to create a work-around for the problem I was experiencing. I really appreciate the fast turn-around too. Overall very nice people to work with.
Gabrielle Burton, Overells

Indooroopilly, QLD
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I love the peace of mind we get knowing that Freshmethod is looking after our IT.
Karen Aston, Delante Accountants

Taren Point, NSW
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Thank you for being quick, responsive and resolving the issue.
Sandra Avedissian, BMG Wealth

Mona Vale, NSW

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Fast and reliable customer service. Thank you.
Kristine Ann Corpuz, Omnis Group

Subiaco WA
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Hear What Our Clients Are Saying

Great service every time I've spoken to you guys.
Levi, Odyssey Tax Advisors
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Fast and reliable customer service. Thank you.
Kristine, Omnis Group
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They're efficient, timely and friendly. Thanks for your help.
Rebecca, Gill Mckerrow
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I love the peace of mind we get knowing that Freshmethod is looking after our IT.
Karen, Delante Accountants
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They certainly went above and beyond to create a work-around for the problem I was experiencing. I really appreciate the fast turn-around too. Overall they are very nice people to deal with.
Gabrielle, Overells
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The response was very fast. Everything was completed in 30 mins and the follow up service was great.

Amanda, Catalyst Accounting
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Reduce Cost And Complexity

Hear how we’ve helped accounting firms reduce IT costs by up to 75%.

One.

Discovery Call

We start with a 30-minute online meeting where we perform a non-technical assessment of your current apps, systems and workflow.

Two.

RECEIVE YOUR FREE IT STRATEGY

At no cost to you we'll send you a FREE IT Strategy designed for Accountants.

Three.

NO OBLIGATION

You'll walk away with a clear understanding of the recommended changes which you can implement with or without us.

How To Explore Further

Get in touch with any sales questions, or click the button to book a time to arrange a free review of your firm's IT and Technology strategy.